Reference

How jilliapp Governs Your Account and Use

Your access to jilliapp and its services — including deposits via bKash, Nagad, and Rocket — is governed by the terms on this page. Availability depends on your local law and eligible regions, so read these conditions before opening an account.

Account Terms ApplyLocal Law GovernsbKash, Nagad, Rocket CoveredRegion-Dependent Access
jilliapp How jilliapp Governs Your Account and Use
POLICY CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, need to update your account details, or want to raise a dispute, our support team handles policy matters alongside general account help. For legal or compliance queries, use the contact paths below and include your account ID so we can locate your record without delay.

Live Chat Reach the support team via live chat directly inside your jilliapp account dashboard. Available for account, payment, and policy queries during staffed hours.
Email Support Send detailed legal or account queries to our support email. Include your registered bKash, Nagad, or Rocket number so we can match your account quickly.
Account Help Center The help center inside your account covers common policy questions, transaction disputes, and steps to request account changes or data access.
ACCOUNT SECURITY AND DATA

How We Protect Your Account and Handle Your Data

Account security at jilliapp runs on encrypted connections and session-based authentication. When you log in, an OTP is sent to your registered mobile number — that step confirms it is you, not just someone with your password. We do not store your bKash, Nagad, or Rocket PIN at any point; payment verification happens entirely within the respective wallet app. Your personal data is retained only as long as necessary for account operation and legal compliance, and you can request a summary of what we hold by contacting support with your account ID.

Data Retention We keep account records and transaction logs for the period required under applicable rules. You can request what data we hold on your account by contacting the support team directly.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can manage cookie preferences from your browser settings at any time.
Account Verification Identity checks are required before withdrawals are processed. You will be asked to confirm your registered mobile number and, where required, submit a valid ID document via your account settings.
Data Access Requests To request a copy of your data or ask for account deletion, message our support team with your account ID. We aim to respond to data requests within a reasonable time under applicable rules.

Common Questions About Our Terms and Your Rights

These are the questions we get most often about account rules, data, and legal conditions at jilliapp.

These terms apply to anyone who creates or uses a jilliapp account. Access depends on your local law and the regions we support — check your eligibility before signing up.

Contact support via live chat or email with your account ID and the transaction ID in question. We review disputes and respond before any further escalation steps are taken.

Yes. Message the support team with your account ID and we will provide a summary of the data we hold on your account, in line with applicable data rules.

Update your payment details through account settings immediately. A mismatch between your registered wallet number and your jilliapp profile will hold transactions pending review.

We update these terms as needed and post the revised version on this page. Continuing to use jilliapp after an update means you accept the new conditions.

Yes. jilliapp operates in supported regions only. If online gaming is restricted under your local law, it is your responsibility to check eligibility before using the platform.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.