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What You Agree to When You Use jilliapp

These terms set out how your account works on jilliapp — what we expect from you, what you can expect from us, and how payments through bKash, Nagad, and Rocket fit into that relationship.

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CONTACT FOR TERMS

Reach Us About Your Account Terms

Questions about how these terms apply to your account, a wallet transaction, or a suspension decision can go straight to our support team. We handle terms-related queries through three channels — pick whichever works fastest for you right now.

How These Terms Govern Your Account

jilliapp Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Creating an account means you accept these terms in full. You must be of eligible age under your local law and in a supported region — availability varies by jurisdiction, so check what applies where you are. One account per person; sharing credentials or running duplicate

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accounts breaks these terms and can lead to suspension. Deposits via bKash, Nagad, and Rocket are processed through your registered wallet only — transfers from unregistered numbers are not accepted and may be reversed. Withdrawals follow the same path: we send back to the wallet that
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funded your account, after identity verification is complete. We may update these terms when our services or applicable rules change. When that happens, we will flag the update in your account dashboard. Continued use after the effective date means you accept the revised version. If you
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disagree with a change, close your account before it takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Data Under These Terms

These are the four areas where our obligations to you under these terms are most concrete. We hold your account data, verify your wallet identity, and manage disputes according to the rules below — not by discretion.

Wallet Verification

Before any withdrawal processes, we match your bKash, Nagad, or Rocket number against the one registered at account creation. This step protects your funds from misdirected transfers.

Data Retention

We keep account records for as long as your account is active and for a period after closure, as required under applicable rules. You can request a summary of what we hold by contacting support.

Account Security

Your login is protected by OTP verification on each new device. If you suspect unauthorised access, lock your account immediately from the security tab and contact support within 24 hours.

Dispute Process

Raise a dispute through live chat or email within the window stated in your account dashboard. We review transaction logs and wallet records before issuing a decision in writing.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering eligibility, wallet rules, account closure, and what to do if something goes wrong.

You must meet the eligible age requirement under your local law and be in a supported region. Availability depends on local regulations, so confirm this applies where you are before registering.

No. Deposits must come from a wallet registered in your own name. Transfers from third-party wallets, including shared bKash or Nagad accounts, are outside our terms and may be reversed.

Duplicate accounts break these terms. If we detect more than one account linked to the same identity, both may be suspended pending review and balances held until the investigation closes.

Contact support by email with your registered account details. We will confirm what data we hold and send a summary within the period required under applicable rules for your region.

We can update terms when our services or applicable rules require it. We flag changes in your account dashboard before the effective date. Continued use after that date means you accept the update.

Lock your account immediately from the security tab, then contact support within 24 hours. We will review login logs and OTP records and confirm next steps in writing.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use jilliapp

Reach Us About Your Account Terms

Account Security and Data Under These Terms

Wallet Verification

Data Retention

Account Security

Dispute Process

Common Questions About These Terms

01 Who can open an account on jilliapp?

02 Can I use someone else's bKash or Nagad to deposit?

03 What happens if I open a second account?

04 How do I request a copy of my account data?

05 Can jilliapp change these terms without notice?

06 What should I do if I think my account was accessed without my permission?

Terms & Conditions

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